Returns & Exchanges
At Al Haramain Perfumes, we strive for your complete satisfaction with our luxury fragrances. If you are not entirely pleased with your purchase, you may return unopened and unused items within 14 days of delivery for a full refund or exchange.
Initiate Your Request
Contact our dedicated customer support team via email with your order number and reason for return to receive a Return Authorization code.
Prepare the Package
Securely pack the perfume in its original, unopened cellophane packaging and include the original invoice to ensure a smooth processing experience.
Ship the Item
Send the package back to our distribution center using a trackable shipping service; please note that return shipping costs are the responsibility of the customer.
Quality Inspection & Refund
Once our fragrance experts verify the item's condition, we will process your refund or dispatch your exchange within 5 to 7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing